Open Device Manager , find your headset under "Sound, video and game controllers," right-click it to Uninstall , then unplug and replug the device to force Windows to reload the driver.
The interface will display your "Current Firmware" and the "New Firmware" (0010). Click the Update button to begin. hyperx cloud ii firmware updater rev 0010 .exe file
Temporarily disable antivirus software or other audio management tools (like Razer Synapse or Logitech G Hub) that might be competing for control of the audio device. Open Device Manager , find your headset under