Flashing firmware carries risks. Proceed with caution. We are not responsible for any damage to your device during the process.
A "Flash File" (also known as Stock ROM or Firmware) is the operating system designed specifically for your hardware. You might need to update or re-install it if:
Download and install the Spreadtrum (SPD) USB Drivers on your PC so the computer recognizes your phone.
You will need a Windows computer to run the flash tool. Download the itel A11 Flash File Package
Extract the downloaded Flash Tool folder and run the UpgradeDownload.exe or ResearchDownload.exe file.