Pdf: Itil V5

: There is a stronger emphasis on Digital Experience (DX) and user satisfaction metrics over traditional technical uptime. ITIL (Version 5) Certification Roadmap

ITIL (Version 5) Guide: Release Date, Certification & AI Updates

: A dedicated extension module, ITIL AI Governance , is launching in May 2026 to provide practical guidance on managing automation and ethical AI adoption.

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