Ensure the USB dongle (usually blue, gold, or white) is inserted into a USB port on your computer, separate from the cable connecting the machine itself.
Ensure the version number on the disc matches the version displayed on the software splash screen. 5. Potential Hardware Failure Ensure the USB dongle (usually blue, gold, or
Re-insert the dongle and try opening the software as an (Right-click the desktop icon > Run as Administrator). 3. Reinstall the Driver Manually Potential Hardware Failure Re-insert the dongle and try
Most encryption locks have a tiny internal LED. If it isn't glowing or flashing, the port might not be providing power. 2. Disable Antivirus and Windows Defender If it isn't glowing or flashing, the port
How did the installation go—did do the trick, or are we still seeing that error message ?
The "encryption lock" is the (it looks like a thumb drive) that comes with the machine. The software requires this hardware key to be plugged in at all times to function. If your computer isn't "seeing" it, follow this guide to get your scan back on track. 1. The "Simple Fix" Checklist Before diving into technical settings, rule out the basics: